eBay purchase weirdness

[fenchurch]

I've had an account at eBay since 1996, and have had only positive experiences so far... and this one may not wind up being bad, but it's the first time anything has ever gone wrong. I bought a large Tupperware tumbler and sandwich keeper (don't care about the sandwich keeper, but I really wanted the tumbler) a week or so ago. A package arrived from the seller today and right away there seemed to be something wrong. For one thing, the tumbler I bought is a huge 30 ounce one, and the package was a standard Priority Mail box, without a tell-tale bulge.

I just opened it up, and it's a Tupperware kid's cup and sandwich keeper... NOT what I bought, by a long shot. Now, I just checked out at the seller's site, and s/he's got several of these up for auction right now, so I suspect s/he just got my package mixed up with someone else. I've sent off an email asking about it and am now waiting to hear back... but this is the first time in ten years that I've ever had anything go even remotely wrong with an eBay purchase, so it's got me a bit nervous.

Comments

[elsaf]

The vast majority of my eBay purchases have gone just fine, and on the odd occasion when there was a problem, most of the sellers have made the problem go away.

Last summer, I ordered a candle lantern for my patio, and instead the seller sent me a totally kitch ceramic plaque of praying hands and cherubs. When I wrote her back, she sent me the lantern, and let me keep the plaque (I guess she didn't want it either).

In another case, I ordered a laptop power adapter that was listed as "like new" and came obviously the worse for wear (the case was cracked, and it was very beat up). I contacted the seller, who refunded my purchase price, plus shipping, plus 10 percent for my trouble.

The worst problem I've had though, was a seller who sent out a large number of items to different people and didn't get the right item to anyone. She contacted us and asked us to send our item to the right person (she sent out lists of who got what). This, of course, meant that the buyers were stuck for the extra postage. Needless to say, she got an avalanche of negative feedback.

[matt1969.livejournal.com]

didn't get the right item to anyone

That takes some doing! I can understand one or two items, but the entire lot? That takes mathematical calculations!